pdf : Download: VMAX960H Flex Quick Start Guide : Download: View All Documents. VMAX A1 Plus Rebooting Known Issue watchdog timer v1. 0. 1. 37512 If you're still having trouble or need more information, please call us today at (866) 446-3595. Signs of Caution and Warning Warning: This sign indicates that the user could die or be seriously wounded if. Supported/Affected Devices. Unauthorized Dealer Policy. Jason, I found the following for DVR Vmax Flex: Reset procedure is as follows, Press and hold the OK button on the remote for 45 seconds, it will beep many times, a screen will pop up and ask you to reset, select YES. Enquire your vendor for repair. Digital Watchdog End of Support Life (EOSL) Products List DW Spectrum - FQDN or Allowlist for DW Cloud Access MEGApix ANPR - Best Practices and Setup Recommendations DW Blackjack RACK - Collecting Dell SupportAssist Logs VMAX IP G4 - Recovery Guide 10/24/2023 - Release Notes - DW Spectrum IPVMS Software Update. Password. The Security Settings window will display. VMAX IP Plus - Advanced Camera Management Menu. The new standalone recorders are NDAA and TAA compliant and support up to 4K UHDoC resolution, making the m an easy upgrade for any coaxial application. DW-VMAX480 = VMAX480. 2. 3TB VMAX A1 Plus DVR P/N: DW-VA1P163T - Qty. This may cause issues with capturing video. VMAX Analog Series (960H) VMAX A1 Series (2. Technical support and maintenance services are available. 0. Case Studies. 0. Dallas Morning News editorials are written by the paper's Editorial Board and serve as the voice and view of the paper. Get help from Digital Watchdog’s Technical Support professionals. This helps to connect as well as control Digital Watchdog’s CCTV cameras on PC. Related Digital Watchdog VMS Apps: C3™ CMS, VMAX Web Viewer. Default Login 1. You can do a check of the ports using whatever port checking tool you like, and they come back as closed. The boot logo will display. Digital Watchdog will not be liable for the loss of data or consequential damages (including without limitation, damage to recording media) resulting from this process. Buy Digital Watchdog VMAX A1 Universal HD 960H 32-Channel DVR with 8TB HDD featuring Record from and Manage Up to 32 Cameras, Up to 960H Recording Resolution, 8TB HDD Storage, Expandable Up to. 4. Login to check support ticket status. 52) VMAX® A1 Plus™ 16-channel (v1. The camera then encrypts its RTSP stream a second time using TLS, using the encryption's user ID and password. Requesting a Password Reset. Affected Model Numbers: VMAX A1 Plus DVRs (DW-VA1P4xT, DW-VA1P8xT, DW-VA1P16xT) New Firmware Version: v1. 0. Do not disassemble or reassemble the product. VMAX A1 Plus (34) Setup (25) Troubleshooting (4) VMAX A1 Plus Flowcharts (5. Upgrading Firmware For A VMAX DVR Note: As of January 2021, the VMAX (Legacy) DVR is no longer supported by Digital Watchdog Technical Support for service or troubleshooting. 20-May-2020. 160. 160 and a Gateway Address of 192. This article will outline the information required for a Password Reset Form. * Always back up the database and license key information before upgrading to newer build or. Network setting information for the VMAX standalone units can be found within the Network Menu of the DVR. DW Resource Library. VMAX IP Plus Series. At the DVR, Log in as the admin. Page 1 Quick Start Guide Quick Start Guide STEP 1 – CONNECTING THE DVR STEP 2 – POWERING UP THE DVR 1. Compton, an industry pioneer in DFIR and Forensic Video Analysis. Simultaneously view and control cameras, alarm inputs, graphic mapping, and device. Follow the instructions below to update the DVR to the latest firmware build: Download the latest. CMS Software Crashes![][1] **CMS Software Crashes** ----- **Affected Roles: **Administrator **Related Digital Watchdog VMS Apps:** Pivot CMS, C3CMS **Complexity. Replace the four screws at the back panel of the NVR to secure the top cover. R. 1. They support camera resolutions up to 5 Megapixels at 30fps. Help Desk Software by HappyFox. Digital Watchdog DW-VG494P VMAX IP G4 4-channel PoE NVR with 5 bonus channels, Black. Click the OK button to upload the footage. If you are receiving a “Bandwidth Limit Error” message on your VMAX® IP Plus, the total throughput of all cameras connected with your NVR is exceeding the 80 Mbps limit. The PathFinder menu will display the recorder’s PathFinder ID and QR Code. Click the Upgrade button, located next to the current firmware Version. The DVR can be connected to 16 cameras simultaneously and features an audio input and output, as well as a sensor input and. To have the DVR request an IP Address from the router, click the IP Detect. Unauthorized Dealer Policy. Quickly find and. -- Digital Watchdog. Enable Use DDNS. Please update your browser to the latest version on or before July 31, 2020. If the camera is connected directly to the integrated PoE switch of the VMAX® IP Plus, resetting the ports may resolve the issue. By running the recovery program, the VMAX® IP G4 will be defaulted and reverted to an older version of its firmware, resolving most operational issues. Firmware Version: VMAX A1 Plus v1. Name your site. 64, VMAX A1 G4 v1. Page 2 BACKING UP FOOTAGE ON A VMAX™ SYSTEM Step 2. Check for any Bad Blocks or if the drive Temperature is exceeding 65o C. 9 . To learn more about the upgrading process, you can read Upgrading Firmware For A VMAX A1 (2. 1. The VMAX IP Plus and VMAX IP G4 recording units can be configured to send out email notifications through an Internet connection when specified events are detected, such as motion detection, video loss,. Troubleshooting:This section is provided to helpthe technician troubleshoot common problems encountered whileLocate and select the folder containing your . Disabling Illegal Login Lock On Hikvision Cameras. Otherwise, please contact Digital Watchdog Technical Support for further assistance. Name the file. Use IP Finder to detect the camera on the network and reboot the cameras. Quickly find and. As the VMAX IP Plus features a UPnP (Universal Plug and Play) function, when an IP camera is connected to the built-in PoE switch of the VMAX IP Plus the NVR will automatically attempt to assign an IP address to the camera that matches the unit’s IP. Do not disassemble or reassemble the product. Digital Watchdog's VMAX mobile viewer for iPhone, iPad, and iPod devices is a free app that allows users to connect, view, search, setup, and control Digital Watchdog's. Move the camera angle to QR code on DVR. Hd over coax dvrs (2 pages) DVR Digital Watchdog HDF1212E User Manual. All three (3) versions of the recovery firmware will be downloaded. Last Edit: December 8, 2021----- Default Logins. Related Manuals for Digital Watchdog Vmax 960 H. Digital Watchdog’s Star-Light Plus™ technology allows cameras to continue clear surveillance in low-light environments. Digital Watchdog Repair Questions & Solutions, Tips & Guides. To: DW® Customers Date: June 14, 2022 Re: VMAX® A1 Plus™ Firmware Update VMAX® A1 Plus™ DVR Firmware Update v1. 1. Phone: 866. of Internet connection status. This DVR features two HDD bays and comes configured. 9 * Digital Watchdog DW-VMAX 4 20111214_2040_1_2_1_1_55 * Digital Watchdog DW-VMAX 8 2. Enter the camera’s. SSF file list from your selected directory will display. In the DW Spectrum® IPVMS desktop application, right-click on the server. VMAX A1 G4 - Recovery Guide ![][1] VMAX A1 G4 (4K) – Recovery Guide ----- **Affected Roles:** Administrator **Last Edit:** August 3, 2023 ----- # **System Recovery. Note: If you are using a Windows OS to test the NIC, please read Standalone Network Interface Card Troubleshooting (WinOS). The Network Video Recorders (NVR) of the VMAX® IP Plus Series have a maximum throughput of 80 Mbps. H. The IP Camera Setup menu will display. 1. To learn more about DW's industry-leading video surveillance products, visit 1 – Product Sale and Support: The product has been launched and Digital Watchdog will continue to market, manufacture, and sell the product until the current model generation is replaced or discontinued. The 6,000-strong FDIC is the rock on which US banking stability rests. Part 1: VMAX Plus Mobile App Setup. Digital Watchdog engineering has discovered an issue where the VMAX A1 Plus™ is prevented from communicating with our Pathfinder (P2P) service in a timely manner. 1. To connect to a site: Click on your site from the Site List panel. 83: 01/29/2016: 29. 0 or newer. The DVRs offer a seamless upgrade to HD resolution for new ROI from existing coaxial infrastructure. 1. Testimonials. The CCIP™ (Closed Circuit IP) encryption is activated when the VMAX IP G4™ system sends a request for an encrypted stream from the camera. X, the social media company formerly known as Twitter, could lose as much as $75 million in advertising revenue by the end of the year as dozens of major brands. Supported/Affected Devices. Click on the Security tab, then click the Custom Level button. DW Sales: 866. Enable Use DDNS. Note:It is recommended to use either Google Chrome or Mozilla Firefox with the flowchart. Software Version: v1. In the event of System errors, software corruption, or display issues, Recovery Firmware files can be applied as a final troubleshooting step. 1. Real time 950h recordict vmax960h (157 pages) DVR Digital Watchdog VMAX480 User Manual. Amazon. 0 firmware update interrupts Push Notifications for DW Mobile Plus: Recording management is unaffected, push notification fails: Low: Dec 15, 2021 From the HDD Menu, check the Capacity and Free Space of the hard drive. For Sensor setup, access the Alarm settings menu of the VMAX IP Plus. In the Ai-RGUS dashboard, in the Device Manager, click the Download on-premises installer button to download the download the latest. The VMAX A1 PLUS series features hybrid DVRs that support both analog and IP cameras, making it an excellent. DVR Digital Watchdog VMAX HD User Manual. If the VMAX® IP Plus does not begin to detect motion and record video, further troubleshooting is necessary. (127 pages) DVR Digital Watchdog VMAX A1 G4 DW-VA1G44 Quick Start Manual. The discovered cameras will display their Protocol, IP Address, and Model information. VMAX A1 Plus and VMAX A1 G4 recording units can be configured to send out email notifications through an Internet connection when specified events are detected by the recorder, such as motion detection, video loss, S. You are using an unsupported browser. net as the server. It is recommended to use either Google Chrome or Mozilla Firefox to use the flowchart. Click the Apply button to save the site. Gateway: 192. Sign in to filter reviews 5 total ratings, 5 with reviews There. Right-click with the mouse and select Setup Menu. 3. To set up a remote support session: Call DW Technical Support at 866. In the event of an issue, the recording unit can be. Advanced Linux-Based embedded NVR, 2 terabyte, Supports 12 2. In the event that the System Administrator forgot, does not know, or needs to reset the Admin login for their VMAX® A1 Plus unit, a special request must be submitted for a password recovery. 2. 0. The manual provides detailed instructions on how to install, configure, operate and troubleshoot the NVR. DW University. To connect, enter the IP Address and Web Port of the HD Spot Module into the address bar of the web browser. 1. In the event of system errors, software corruption or display issues, recovery firmware files can be applied as a final troubleshooting step. Digital Watchdog will not be liable for the loss of data or consequential damages resulting from replacing a hard drive. 6: Upgrade to 3. Compare Products to. We have discussed in detail the “ Free Download DW VMAX for PC Windows 7/8/10/MAC “. Digital Watchdog Knowledge Base . Help Desk Software by HappyFox. Contact Digital Watchdog service; Troubleshooting; Security information; Click to enlarge image: We recommend checking out our talk threads on the Digital Watchdog VMAX 960H Flex 16-Channel DVR DW-VF960H164T, which address similar problems using connecting and setting up Digital Tape Recorders (DVRs) Digital. Skip to content Agent Portal. VMAX A1 G4 (4K) – Recovery Guide-----Affected Roles: Administrator Last Edit: August 3, 2023 System Recovery. DISCONTINUED. (2 pages) Network Hardware Digital Watchdog VMAX IP Quick Start Manual. Quickly find and download information about our products, including. It states on the DW website. Check the port status again after the NVR completes its reboot. Check for any Bad Blocks or if the drive Temperature is exceeding 65o C. 3. In certain situations, a Digital Watchdog Tech Support Agent may request to begin a virtual session for resolving a support issue. To set the NVR up on the network, we will need to have it obtain an available IP Address. Place the DVR in its final position. Carefully turn the DVR over and place a hand on the hard drive to hold it in place. Troubleshooting articles for the VMAX IP Plus Series How to hard reset digital watchdog DVR. Stream Bitrate setting to be between 3000~5000 Kbps, then click the “Apply” button. 446. Click on the back arrow (to the left of the flowchart) to go back to your previous option in the flowchart. * Live. 446. It also includes the specifications, features and accessories of the NVR. The VMAX® IP G4™ is an NDAA and TAA compliant, easy to use embedded PoE network video recorder (NVR) that allows you to go from power up to monitoring in minutes! Available with 16 Power over Ethernet (PoE) ports, the NVRs can. This is required in applications where the IP cameras are located on a segmented camera network of the DW Spectrum server. Returns & Replacements. If the camera is a Digital Watchdog model, make sure that the camera is using the same network scheme as the VMAX IP Plus. Choose from either dwddns. 1 by default. By Digital Watchdog® Description The DW Mobile Witness™ app turns the camera on a supported smartphone or tablet into a surveillance camera that can be viewed and recorded with a DW Spectrum IPVMS or VMAX IP Plus™ NVR. VMAX® A1 G4™ SERIES DVRS. Mount and install all necessary cameras and external devices. This Remote Technical Support Service is a great way for System Integration Professionals and Licensed Installers to receive remote assistance to help resolve a variety of issues and answer product configuration questions. Phone: 866. Knowledge Base. Troubleshooting (74) Recovery (19) Firmware Recovery (13) Factory Default (4) USB Recovery (4) Instructions (5) VMAX IP G4 (3) On This Page. Hd over coax dvrs (2 pages) DVR Digital Watchdog HDF1212E User Manual. Customer Login. Complexity: Medium. 1. VMAX 960H Flex Manual. Get help from Digital Watchdog’s Technical Support professionals. DW® Logo Merchandise. Before testing the NIC of the standalone unit, make sure that the issue is not being caused by network errors such as blocked ports or IP address conflicts. Network Setup For A VMAX A1. To set the Motion Area: From the Setup Menu, click on Alarm, then select Camera Alarm. 1 * Digital Watchdog DW-VMAX480D 8 2. 888. Skip to content DW Homepage. The Network Video Recorders (NVR) of the VMAX® IP Plus Series have a maximum throughput of 80 Mbps. 866. Once logged-in as the Administrator, right-click with the mouse and select Menu. Upgrading Firmware For A VMAX DVR. The DVRs offer a seamless upgrade to HD resolution for new ROI from existing coaxial infrastructure. Testimonials. 52. Acquire the up-to-date firmware file from the Digital Watchdog Resource Library. If you're still having trouble or need more information, please call us today at (866) 446-3595. Configuring the Camera. Brand: Digital Watchdog | Category: DVR | Size: 2. The VMAX A1 Series DVR archives and stores camera video to its local hard drive as cameras stream video. By default, the HTTPS Port will be set to Port 443. Webinars. It is suspected that this may be caused by the DVR system’s function. 0. How to hard reset digital watchdog DVR. Digital Watchdog VMAX 480 Quick Start Guide (PDF, 2. 264 analog cameras. If you wish to modify or create a new user, then it must use the above password requirements. This article will provide the list of. **NOTE: If you are trying to install an HDD for the VMAX® A1 Plus model option that does NOT include a local storage HDD ( DW-VA1P16 , DW-VA1P8 , DW-VA1P4 ),. 4. The VMAX ® A1 G4™ DVRs are available in 4-, 8- and 16-channel models with up to 32TB of storage. Troubleshooting articles for the VMAX A1 Plus Series. Unauthorized Dealer Policy. Sites contain the network connection information that Pivot CMS uses to communicate with your recording unit. Download the recovery firmware files from the link above. 2. . Complexity: Medium to High. VMAX IP Plus Network Troubleshooting. Scroll through the Settings section and select either Allow or Prompt for all setting controls under the “ActiveX controls and plug-ins” section, then click the OK button to confirm and close the Security Settings window. This article will outline some troubleshooting methods to resolve video loss for new and previously installed analog cameras. This article will outline the information required for a Password Reset Form. 168. DW® Logo Merchandise. 2 Software for Mac-v2. (87 pages) DVR Digital Watchdog VMAX A1 DW-VAONE 41TB User Manual. Learn More. Real-time 960h recording (113 pages) DVR Digital Watchdog VMAX480 User Manual. Last Edit: March 3, 2021----- Live Stream Latency. Connect External Devices Follow the diagram below to connect all necessary external devices to your DVR. 0. Product Description. Next, click the “Setup” button for the 2nd. Fcc Information. By default, the NVR is set to an IP Address of 192. To set up a DDNS address for your DVR: At the DVR, navigate Setup Menu > Network > DDNS. Requesting a Password Reset. Quickly find and download information about our products, including manuals and documentation to install and get the most from your. This article will outline the information required for a Password Reset Form. Connect a local display monitor (HDMI or VGA only) and a USB mouse to the NVR. You are using an unsupported browser. DW Spectrum (239) DW Cloud (24) Remote Connectivity (7) remote access (3) port forwarding (4) Troubleshooting (74) Remote Connection (1) On This Page. • DW-VG492T4P - 2TB internal storage. From the HDD Menu, check the Capacity and Free Space of the hard drive. SSF footage file that you want to use, then click the Pause button on the toolbar. Default ID: admin. DW Blackjack Servers. Quickly find and download information about our products, including manuals and documentation to install and get the most from your. Control VMAX® A1™, A1 Plus™ and IP Plus™ recorders; Up to 256 simultaneous sites connections; Multi-camera viewing, up to 144 cameras (64 on Mac) per monitor; Dual monitor, up to 288 views*. DVR Digital Watchdog VMAX IP G4 DW-VG416 T16P Series User Manual. In the Motion Area column, click on the Set button for the camera. Login. This delay in communication often results in the DVR becoming caught in a state of constant reboot. Brand: Digital Watchdog | Category: DVR | Size: 2. Upgrading Firmware For A VMAX DVR Note: As of January 2021, the VMAX (Legacy) DVR is no longer supported by Digital Watchdog Technical Support for service or troubleshooting. Click the Check button to prompt the HDD Health Check window. 1 MP) VMAX A1 Plus Series (5 MP) VMAX IP Plus; DW Compressor Series . Product description. Recovery Firmware for the VMAX IP Plus. Check Firmware Version Log in to the VMAX® IP Plus as the Administrator or as a user with administrator rights. Get help from Digital Watchdog’s Technical Support professionals. Please wait until the boot process complete s. Product Calculator Determine the necessary bandwidth and storage you need to operate our products. To set the NVR up on the network, we will need to have it obtain an available IP Address. 17605. 0 or newer. 31-v6. 168. Apr. Disconnect the power cable and SATA cable from the attached hard drive. Answered Unanswered 0 helpful 3 answers How to reset password on a Digital Watchdog VMax 4 hold the OK button on the remote for 30 seconds. Premium entry level real-time dvr (62 pages) DVR Digital Watchdog VMAX960H CORE User Manual. Choose from either dwddns. Follow these details to prevent material damage or personal injury. Right-click on the screen. Resolving Corrupted Database Index for DW Spectrum![][1] Resolving Corrupted Database Index for DW Spectrum ----- **Affected Roles:** Owner, Administrator **Related. From the HDD Menu, check the Capacity and Free Space of the hard drive. Accessories View the entire collection of mounting brackets, junction boxes and specialty mounting accessories. On occasion, recording issues may arise as a result of. Jason, I found the following for DVR Vmax Flex: Reset procedure is as follows, Press and hold the OK button on the remote for 45 seconds, it will beep many times, a screen will pop up and ask you to reset, select YES. Replace the top cover of the unit. Release Notes Technical Bulletin - 2022 VMAX IP PLUS Firmware Firmware Upgrade Firmware Update Pathfinder Pathfinder Update P2P 01/02/2022 - Release Notes - C3 CMS Software Update v1. Insert four mounting screws to secure the hard drive to the inside of the DVR. 4. The . Last Edit: March 12, 2020----- Troubleshooting VMAX IP Plus Network Issues . Get help from Digital Watchdog’s Technical Support. 1. Download the recovery firmware files from the link above. By default, most Digital Watchdog MEGApix® cameras are assigned to the IP address of 192. 1. Forum. 2 System Startup After connecting peripheral devices such as cameras, monitors and a mouse to the NVR, power up the NVR by connecting the DC48V adaptor/ power cable to the power jack on the rear panel. 446. 1 MP). Advanced Linux-Based embedded NVR, 2 terabyte, Supports 12 2. Attach a network cable to the NVR’s “LAN” port to connect the VMAX IP Plus to the local network (LAN) router. Vmax ip plus series (2 pages) DVR Digital Watchdog VMAX IP PLUS DW-VP9P Quick Start Manual. 5. When connecting all 16 channels through RTSP, you will not be able to access the NVR’s video feeds through the use of the system’s Web Viewer program, C3 CMS, or mobile. After logging in as the Administrator, the VMAX IP Plus will display the Live View for all connected cameras. This model can be identified by the part number on the sticker, starting with “DW-VMAX”. However, in the rare event of a hard drive failure, the internal storage drive may need to be replaced. Use the following flowchart to troubleshoot DDNS connection issues. 1. Click the “Get Stream” button, then click the “Setup” button for the REC. Digital Watchdog® Introduces Next Generation VMAX® IP G4™ NVRs . Event – select the device(s) from the list and select “Sensor”. Supported / Affected Devices: VMAX® Series (Legacy)I have had this reoccurring problem with all my clients on the VMAX FLEX unit and I don't know what else to try. DONE !!! 9/18/2022 4:35:41. 45: 12/28/2015:. Skip to content Agent Portal. 1. DW Spectrum - FQDN or. To enable Pathfinder: At the VMAX® A1, log in as the Administrator. Get help from Digital Watchdog’s Technical Support professionals. When connecting to VMAX IP Plus using a mobile application or from a computer, communication between the devices is dependent on network connectivity. The Digital Watchdog Support KB is currently undergoing construction. VMAX A1 G4 (4K) – Recovery Guide-----Affected Roles: Administrator Last Edit: August 3, 2023 System Recovery. User/Password: (the DVR model – vmax960, vmaxflex, vmax480, etc. If the network issue was caused by a power interruption, power-cycling the NVR. 6. Use the following flowchart to troubleshoot DDNS connection issues. 2020 Customer Webinar Recording: VMAX® A1 Plus™ DVR and VMAX® IP Plus™ NVR Pro Tips and Tricks June 11, 2020 Customer Webinar. 1 MP) VMAX A1 Plus Series (5 MP) VMAX IP Plus Series . November 17, 2023 at 11:36 PM PST. 168. Blog. 1.